Terms & Conditions

These Terms and Conditions form a legally binding contract between you and AtoZ Safe Warehouse Ltd. All products are subject to availability. By accepting these terms and conditions you are agreeing to terms of our privacy policy. These Terms and Conditions do not affect your statutory rights. 

Safes of grade 1, 2 and 3 come with a key lock as standard. Manual combinations and digital locks are available on request and are fitted for an additional charge. It is recommended and is often an insurance requirement that all safes under 1000 kg are anchored to the floor. This requires drilling into the floor and therefore customers must be aware of the proximity of pipes, wires or under-floor heating at the safe location. All fixing is undertaken at the customers’ risk. 

Fixing of safes and floor loadings

Fixing of safes involves drilling into floor. The customer will be responsible for any consequential damage that may occur if we drill into any services.
The customer shall be responsible for ensuring that the floor that the safe is positioned on, or is transported over, is structurally adequate to support the weight of the safe. 

Parking tickets and congestion charging

If the customer insists on a delivery on a day when no other deliveries are being made within the London Congestion Charge zone then A to Z Warehouse ltd reserves the right to pass this charge on to the customer.
If the customer cannot guarantee parking and there are parking restrictions at the delivery site that A to Z Safe Warehouse have not been informed of prior to delivery, then A to Z Safe Warehouse ltd reserves the right to pass on any fines or charges to the customer.

Waiting time

Waiting time is charged after 30 minutes of waiting if the cause of the delay in the commencement of works is no fault of A to Z Safe Warehouse. Rates of waiting time will depend on the time of day, i.e. whether over time charges are applicable, which lorry is being used and the number of staff involved. If a job is cancelled with less than 24 hours notice (standard office working hours) or cannot be completed for no fault of A to Z Safe Warehouse ltd, A to Z Safe Warehouse reserve the right to charge for the cancelled works up to 100% of their value.

We do not stock every variation of every item, all the time. If you want to be sure that the product you require is currently in stock, please call us. 

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard.If you do not wish to pay online, you may send your card information via phone, fax or by post.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, if this is the case you will be contacted first

If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.If we can not back order your goods, we will let you know.

Safes carry our one year guarantee subject to installation by ourselves and repairs carried out by our mechanics (in normal hours).  Retention of ownership remains with the Supplier until paid for in full irrespective of disposal to third party.  All claims for defects on goods or services must be sent by recorded delivery to the above address within 5 days of removal/delivery. 

Hire safes

Equipment Hire Terms and Conditions
1. Definition of Terms
‘Charges’ means the Owner’s charges for the hire of the Equipment which are current from time to time
during the Hire Period.
‘Conditions’ means these terms and conditions of hire.
‘Contract’ means any contract between the Owner and the Hirer for the hire of Equipment, incorporating
these conditions.
‘Deposit’ means any advance payment required by the Owner in relation to the Equipment which is to be held
as security by the Owner.
‘Equipment’ means any goods and/or materials which are hired by the Owner to the Hirer including but not
limited to all trailers, marquees and generators and any parts and accessories therefore.
‘Hirer’ means the person, firm, company or other organisation hiring the Equipment and specified below.
including their successors, personal representatives and agents.
‘Hire Period’ means the period stipulated on the Owner’s written confirmation of the Hirer’s order during
which the Equipment is to be held by the Hirer in return for payment of the Charges to the Owner.
‘Owner’ means A to Z Safe Warehouse Ltd, Goldfinch House, 263 Church Road, Benfleet, Essex, SS7 4QL and its
‘Site’ means the place at which the Equipment is to be deployed.
2. Extent of Contract and Title
2.1 A Contract shall arise when the Owner acknowledges the Hirer’s order for the hire of the Equipment in
2.2 Subject to any special terms agreed in writing, the Hirer shall pay the Charges and any additional sums
which are agreed between the Owner and the Hirer for the provision of the Equipment or which, in the
Owner’s sole discretion, are required as a result of the Hirer’s instructions or lack of instructions or any other
cause attributable to the Hirer, including any delay in returning the Equipment or making the Equipment
available for collection.
2.3 All charges quoted to the Hirer for the provision of the Equipment are exclusive of any Value Added Tax,
for which the Hirer shall be additionally liable at the applicable rate (current UK VAT rate 20%) from time to
2.4 The amount of any Deposit and the Charges shall be as quoted to the Hirer or otherwise as shown in the
Owner’s current price list from time to time. Where a Deposit is required for the Equipment it must be paid in
advance of the Hirer hiring the Equipment. The Owner may also require an initial payment on account of the
Charges in advance of the Hirer hiring the Equipment.
2.5 The Hirer shall pay the Charges and/or any other sums payable under the Contract to the Owner at the
time and in the manner agreed.
2.6 Risk in the Equipment will pass immediately to the Hirer when it leaves the physical possession of the
2.7 Risk in the Equipment will not pass back to the Owner from the Hirer until the Equipment is back in the
physical possession of the Owner. This shall apply even if the Owner has agreed to cease charging the Charges.
2.8 Ownership of the Equipment remains at all times with the Owner. The Hirer has no right, title or interest in
the Equipment except that it is hired to the Hirer.

2.9 The Hirer must not deal with the ownership or any interest in the Equipment. This includes but is not
limited to selling, assigning, sub-letting, mortgaging, pledging, charging, securing, hiring, withholding, exerting
any right to withhold, disposing of and/or lending. The Hirer shall further protect the Equipment against
distress, execution or seizure. The Hirer shall fully indemnify the Owner against all damages, losses, costs,
charges and expenses that may be incurred by any breach of these obligations except in the case of
government requisition.
2.10 The Hirer shall at all times during the Hire Period maintain adequate insurance in respect of the
Equipment at its full replacement value and on a full indemnity basis with a company of good repute.
2.11 The Owner warrants to the Hirer that the Equipment will be provided, as far as reasonably possible, in
accordance with the Hirer’s request and otherwise made available for delivery/collection at the times
previously agreed. Where the Owner supplies any goods supplied to it by a third party, the Owner does not
give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall,
where possible, assign to the Hirer the benefit of any warranty, guarantee or indemnity given by the person
supplying the goods to the Owner.
2.12 Except in respect of death or personal injury caused by the Owner’s negligence, or as expressly provided
in these Conditions, the Owner shall not be liable to the Hirer whatsoever.
2.13 Subject to any special terms agreed in writing, the entire liability of the Owner under or in connection
with the Contract shall not in any event exceed the total charges paid by the Hirer to the Owner under the
2.14 The Owner shall have no liability for any loss, damage, costs, expenses or other claims for compensation
arising directly or indirectly from any act or omission or any other fault of the Hirer and the Hirer shall hold the
Owner harmless and shall fully and promptly indemnify the Owner against any loss, damage, costs, expenses
or other claims for compensation falling within the scope of this Condition 2.20. For the avoidance of doubt,
the indemnity in this Condition 2.20 shall extend to any act or omission or any other fault of any party involved
in the use, storage or operation of the Equipment, including but not limited to any of the Hirer’s employees,
agents, servants or subcontractors.
2.21 The Owner shall not be liable for any indirect, special or consequential loss suffered by the Hirer or for
loss of profit of the Hirer.
3. Suitability and Delivery in Good Order
3.1 The Owner shall hire the Equipment to the Hirer, subject to the Conditions, for the Hire Period.
3.2 Any obligation of the Hirer which is stated in these Conditions to apply during the Hire Period shall similarly
apply beyond the Hire Period if the Equipment has not been returned to the Owner at the end of the Hire
3.3 The Equipment is to be used only as permitted by the Conditions.
3.4 Where the Owner delivers the Equipment to the Site, the Hirer shall be responsible for providing prompt
and unobstructed access to and egress from the Site and, unless otherwise agreed in writing, for the unloading
and loading of the Equipment at the Site.
3.5 If anything at or adjacent to the Site prevents or delays the performance of any of the Hirer’s obligations
under these Conditions, the Owner shall not be liable to the Hirer therefor but the Hirer shall pay any
additional costs incurred by the Owner resulting directly or indirectly therefrom. Without limitation, the
provisions of this Condition 3.5 shall require the Hirer to pay any additional costs of the Owner attributable to
waiting time at or adjacent to the Site.
3.6 The Hirer shall pay the cost of and if required by the Owner, arrange transport of, the Equipment from the
Owner’s premises to the Site and return the Equipment to the Owner’s premises at the end of the Hire Period.
3.7 Unless notification in writing to the contrary is received by the Owner from the Hirer within 24 hours of the
Equipment being delivered to the Site by the Owner or collected by the Hirer, the Equipment shall be deemed
to be complete and in good order, save for any inherent fault. The Hirer shall be responsible for its safe
keeping, use in a workmanlike, skilful and proper manner within the manufacturer’s rated capacity and return
at the end of the Hire Period in a complete state and in equal good order (fair wear and tear excepted).
Without limitation, the Hirer shall ensure that the Equipment is used, stored and operated in accordance with
any instructions issued for the Equipment and by properly trained and skilled personnel.
4. Security
4.1 The Hirer shall be responsible for the ensuring the security of the Equipment at all times. Any costs arising

from the Equipment not being secured are chargeable to the Hirer.
5. Maintenance, Care and Alterations
5.1 The Hirer shall:-
(a) not remove from, nor cover up, alter or deface any labels, names or proprietary marks on the
Equipment, nor damage, interfere with or alter the Equipment, its working mechanisms or any other
parts of it and shall take reasonable care of the Equipment and only use it for its proper purpose in a safe
and correct manner in accordance with any operating and/or safety instructions provided or supplied to
the Hirer; (b) notify the Owner immediately after any breakdown, loss and/or damage to the Equipment;
(c) take adequate and proper measures to protect the Equipment from theft, damage and/or other risks;
(d) permit the Owner at all reasonable times and upon reasonable notice to inspect, test, adjust, repair or
replace the Equipment, including procuring access to any property where the Equipment is situated;
(e) be responsible for the conduct and cost of any testing, examinations and/or checks in relation to the
Equipment required by any legislation, best practice and/or operating instructions; (f) not do or omit to do
anything which the Hirer has been notified will or may be deemed to invalidate
any policy of insurance related to the Equipment; (g) not use, nor continue to use any Equipment in an unsafe
or unsatisfactory state or environment, or where it has been damaged and will notify the Owner immediately
if the Equipment is involved in an accident resulting in damage to the Equipment, other property and/or injury
to any person; (h) notify the Owner of any change of its address and upon the Owner’s request provide details
of the location of the Equipment; and (i) keep the Equipment at all times in its possession and control.
5.2 In the event of severe weather conditions, including but not limited to wind, frost, snow, hail, heavy rain
and storms, the Hirer will take all necessary action to minimise damage to the Equipment, including but not
limited to ensuring that frames, canopies and side panels are secured.
5.3 No parts or accessories, including but not limited to weights, may be removed from the Equipment.
Replacement of lost items will be chargeable to the Hirer.
5.4 The Hirer shall ensure that the Equipment is compatible and may safely be used with any other equipment
with which it will or may be used. Without limitation, no warranty is given that the Equipment is suitable for
the purposes of the Hirer.
5.5 No painting, marking, labelling, signage, letting or advertising shall be affixed on the Equipment without
the Owner’s written consent.
5.6 The Equipment must be returned by the Hirer in good working order and condition (fair wear and tear
excepted) and in a clean condition together with all insurance policies, licences, registration and other
5.7 If the Equipment is returned in a damaged, unclean and/or defective state except where due to fair wear
and tear and/or an inherent fault in the Equipment, the Hirer shall be liable to pay the Owner for the cost of
any repair and/or cleaning required to return the Equipment to a condition fit for re-hire and to pay the
Charges, in accordance with the provisions of Condition 2.2 until such repairs and/or cleaning have been
5.8 The Hirer will pay to the Owner the replacement cost of any Equipment which is lost, stolen and/or
beyond economic repair during the Hire Period.
5.9 The Hirer shall pay the Charges for the Equipment up to and including the date it notifies the Owner that
the Equipment has been lost, stolen and/or damaged beyond economic repair. From that date until the Owner
has replaced such Equipment the Hirer shall pay, as a genuine pre-estimate of lost profit, a sum as liquidated
damages being equal to two thirds of the Charges that would have applied for such Equipment for that period.
The Owner shall use its reasonable commercial endeavours to purchase replacements for such Equipment as
quickly as possible.
5.10 The Owner shall arrange for any breakdown of the Equipment to be rectified on condition that the Hirer
immediately informs the Owner of the breakdown.
5.11 The Owner will at its own cost carry out all routine maintenance and repairs to the Equipment during the
Hire Period and all repairs which are required due to fair wear and tear and/or an inherent fault in the
Equipment. The Hirer will be responsible for the cost of all repairs necessary to the Equipment during the Hire
Period which arise otherwise than as a result of fair wear and tear, an inherent fault and/or the negligence of
the Owner while carrying out routine maintenance and/or repairs.

5.12 No allowance will be made in relation to the Charges, or otherwise, for any non-use of the Equipment due
to breakdown.
5.13 The Hirer must not repair or attempt to repair the Equipment unless authorised to do so in writing by the
5.14 The Hirer shall be responsible for all expenses, loss (including loss of Charges) and/or damage suffered by
the Owner arising from any breakdown of the Equipment due to the Hirer’s negligence, wanton behaviour,
misdirection and/or misuse of the Equipment.
6. Health and Safety
6.1 The Hirer agrees that it will comply with all policies and requirements of the Owner that the Owner may
from time to time specify, in relation to matters of health and safety.
7. Termination/cancellation
7.1 In the event of the Hirer failing to make any payment to the Owner when the payment falls due under
these Conditions, or the Hirer being in material or persistent breach of any of these Conditions, the Owner
shall in its absolute discretion be entitled to treat the Contract between the Hirer and the Owner incorporating
these Conditions as terminated and in which case:- (a) the Owner shall immediately cease to have any
obligations under these Conditions; and (b) the Hirer shall immediately return the Equipment at its risk and
cost and at such time and to such place as the Owner may specify.
7.2 In the event of the Hirer failing to return the Equipment as aforesaid, or if the Hirer goes into liquidation or
steps are taken to levy a distress over the Hirer’s assets, the Owner may enter the Site without prior notice and
repossess the Equipment.
7.3 Cancellation of any equipment hire must be received in writing.
8. General
8.1 The Conditions constitute the entire agreement between the parties, supersede any previous agreement
or understanding and may not be varied except in writing between the parties. All other terms and conditions,
express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
8.2 Any notice required or permitted to be given by either party to the other under these Conditions shall be in
writing addressed to the other party at its registered office or principal place of business or such other address
as may at the relevant time have been notified pursuant to this provision to the party giving the notice.
8.3 No failure or delay by either party in exercising any of its rights under the Conditions shall be deemed to be
a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall be
considered as a waiver of any subsequent breach of the same or any other provision.
8.4 If any provision of the Conditions is held by any competent authority to be invalid or unenforceable in
whole or in part, the validity of the other provisions of the Conditions and the remainder of the provision in
question shall not be affected.
8.5 The Hirer shall not use any information which is confidential for any purpose other than to perform its
obligations under the Contract.
8.6 If, and to the extent that, any failure to perform, or delay in performance, on the part of the Owner, shall
be the result of any Act of God, riot, strike, lockout, insurrection, civil disorder, natural catastrophe, or the
exercise of authority of any governmental agency, or any political subdivision of any of same, or any other
event beyond the reasonable control of the Owner, its agents or employees, the Owner shall be excused from
further performance until the cause of the interruption has abated, and shall not be liable for any loss, cost or
expense resulting from such failure to perform or delay in performance of its obligations hereunder.
8.7 Any dispute arising under or in connection with the Conditions shall be referred to arbitration by a single
arbitrator appointed by agreement or (in default) nominated on the application of either party by the
President for the time being of The Law Society.
8.8 English law shall apply to the Conditions, and the parties agree to submit to the exclusive jurisdiction of the
English courts.